Widespread reports of COVID-19 malicious scams being sent to Australians

Please be aware that there are a number of scams going around to try and take advantage of people in the current climate. Sadly, the same occurred during the bushfires. Please read the information below, feel free to share with friends and family, and take appropriate precautions with your data security.


What’s happened?

The Australian Cyber Security Centre (ACSC) is aware of a significant increase in Australians being targeted with COVID-19 related scams and phishing emails.

In the last three months, the ACSC and the Australian Competition and the Consumer Commission’s (ACCC) Scamwatch have received over 140 reports from individuals and businesses across Australia.

These phishing emails are often sophisticated, preying on people’s desire for information and imitating trusted and well-known organisations or government agencies.

Clicking on these malicious links or visiting fake websites may automatically install computer viruses or malware and ransomware onto your device, giving cyber criminals the ability to steal your financial and personal information.

These scams are likely to increase over the coming weeks and months and the ACSC strongly encourages organisations and individuals to remain alert.

Here are some examples of what to look out for now:


Example 1: Cold Callers or SMS phishing scam messages offering to help people release your super early

Cold Callers have started ringing Australians offering to help people get their money out of Superannuation as part of the Government support packages in response to Coronavirus. The only way to access the proposed $10,000 out of Superannuation is via the application process on my.gov.au and through the Australian Taxation Office once they have approved your case. Applications for early release of Super will be accepted through myGov from 20 April. You can register your interest now by logging in to your myGov account and following the ‘intention to access coronavirus support’ instructions. If you don’t already have a myGov account, you can set one up by selecting ‘create an account’.

If you receive a phone call, text message or email offering to help you release your super early, do not:

  • provide your personal information
  • click on any links.


Example 2: SMS phishing scam messages offering where to get tested for COVID-19 or how to protect yourself

In these examples, the SMS appears to come from ‘GOV’ or ‘GMAIL’, with a malicious link to find out where to get tested in your local area.

Scamwatch and the ACSC is also aware of a SMS scam using the sender identification of ‘myGov.’ These scam messages are appearing in the same conversation threads as previous official SMS messages you may have received from myGov.

Example 3: COVID-19 phishing email impersonating Australia Post to steal personal information

Under the pretence of providing advice about travelling to countries with confirmed cases of COVID-19, this phishing email aims to trick you into visiting a website that will steal your personal and financial information.

Once they have your personal information, the scammers can open bank accounts or credit cards in your name, often using these stolen funds to purchase luxury items or transfer the money into untraceable crypto-currencies such as bitcoin.

Example 4: Phishing emails pretending to be an international health sector organisation

This is an example of one COVID-19 themed phishing email where the sender is pretending to be a well-known international health organisation. The email prompts you to click on the web link to access information about new cases of the virus in your local area, or to open an attachment for advice on safety measures to prevent the spread.


Example 5: Phishing emails containing malicious attachments

In this example, the phishing email is pretending to be from the World Health Organization and prompts you to open an attachment for advice on safety measures to prevent the spread of COVID-19. When opened, the attached file contains malicious software that automatically downloads onto your device, providing the scammer with ongoing access to your device.

Example 6: COVID-19 relief payment scam

Scammers are also sending phishing emails targeting an increasing number of Australians that are seeking to work from home, wanting to help with relief efforts or requiring financial assistance if they find themselves out of work. In this example, the email offers recipients $2,500 in ‘COVID-19 assistance’ payments if they complete an attached application form. Opening the attachment may download malicious software onto your device.


In the addition to the scams outlined below, we have heard reports of scams via both text message and email which appear to come from major shopping brands such as Coles and Woolworths offering various benefits to recipients.


How do I stay safe?

The ACSC has produced a detailed report, including practical cyber security advice that organisations and individuals can follow to reduce the risk of harm.


You can read the report and protect yourself by following these simple steps:

  • Read the message carefully, and look for anything that isn’t quite right, such as tracking numbers, names, attachment names, sender, message subject and hyperlinks.
  • If unsure, call the organisation on their official number, as it appears on their website and double-check the details or confirm that the request is legitimate. Do not contact the phone number or email address contained in the message, as this most likely belongs to the scammer.
  • Use sources such as the organisation’s mobile phone app, web site or social media page to verify the message. Often large organisations, like Australia Post, will have scam alert pages on their websites, with details of current known scams using their branding, to watch out for.


If you’ve received one of these messages and you’ve clicked on the link, or you’re concerned your personal details have been compromised, contact your financial institution immediately.


More information

If you’ve suffered financial loss from cybercrime, report it to ReportCyber at cyber.gov.au/report


Visit cyber.gov.au for advice to help businesses stay secure from cyber threats while managing a remote workforce.


To stay up-to-date on the latest online threats and how to respond, sign up to the Stay Smart Online Alert Service


More advice and support is available on our Get Help page.


For information on the COVID-19 pandemic, visit health.gov.au


If you require financial advice, or would simply like a review of your financial situation, please call our office to arrange an appointment on (07) 5574 0667.

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